You really do need, though, to pay close attention to what your customers are trying to tell you, and if you fail to do so, your business is likely to pay a heavy price.Īgain, put yourself in the customer’s shoes: if you’re asked for your feedback, and you go to the trouble of getting your thoughts in order and providing them, you’d probably be pretty miffed if your input wasn’t taken seriously. It’s very easy to tell your customers that you’re listening to them, but it’s quite another to actually take their feedback into account – and act on it. This might seem like an obvious, elementary point, but you’d be amazed how many businesses don’t take it as seriously as they ought to. Listen to What Your Customers Are Telling You Read on for our list of customer service suggestions. Perhaps you’ve asked yourself, “how do I deliver world-class customer service?” To help you in your efforts to impress your customers, we’ve assembled our top 10 tips for customer service here. With the rise of the internet, customer reviews, and social media, reputation management – as well as the satisfaction of doing a good job – requires you to prioritize customer service.
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Think about it – when was the last time you tried a new restaurant, or bought a new product, without checking to see what other people had said about it first? So providing exceptional customer experiences, and the question of how to be better at customer service, have never been more important than they are today. It’s never been easier for consumers to give their opinion or to find the opinions of others, thanks to online reviews.
If your team feels that it’s respected, valued, and supported, your customers will be the ones who see the benefit – and this can only have positive effects for your business’s reputation.Īnd in the modern consumer environment, reputation really does matter a huge amount. Otherwise, they won’t be able to do the job. Of course, staff need to be trained to understand the overwhelming importance of attentive customer service, but they also need to be given the support (and the resources) to make that a reality. If you want them to remember you for the right reasons, you need to offer a genuinely outstanding standard of customer service.īut, what constitutes outstanding customer service? Is it about individuals who go the extra mile, or is it about a culture that prioritizes the customer above all else? Is it a matter of ensuring your team is well-staffed enough to be properly attentive to customers, or is it about training them in what customers are looking for? The correct answer is that it’s a combination of all these things. So, this is a point you need to bear in mind when it comes to your own customers. The in-between ones are more forgettable.
Ask yourself this: which experiences are the ones that really stick in your mind? Most likely, it’s either the very good experiences or the very bad ones. No doubt you can recall plenty of customer service experiences you’ve had yourself when using other businesses. But there’s a big difference between customer service that’s merely good, and customer service that’s truly exceptional. When you’re working to serve the needs and preferences of customers, you get to learn the ins and outs of what they’re looking for. If you’ve been in business for a few years, then you’ve no doubt got your own tips for great customer service.
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